Politique de remboursement
At Lokalz we work tirelessly to source only the best products in the local market. As a result of our exceptional products, we trust that you are happy with your purchase from Lokalz.
Unfortunately we cannot accept returns or offer refunds. However, we will offer exchanges should the item be broken in shipment.
We ask you to read all descriptions and make your purchase in good faith, meaning that you are not purchasing with the intention of returning: this is devastating to any small business like ours.
Please email us with any comments or questions as we are confident that we can work something out. Should you wish to exchange an item to us, after discussing your concerns with our qualified staff, please note that you will be required to ship the item to us in its original package, at your own cost. We highly recommend insuring the shipment, as you will be responsible for the package until we receive it in good condition. Also of note, no exchange will be given on used items.
To return a defective item, you must contact us via phone or email email@example.com to obtain a Return Merchandise Authorization Number. You must ship returns via a courier or mail service that provides insurance and tracking. You must also provide us with the tracking number. You will be responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore we strongly recommend that you purchase insurance from the courier for returned items.
Please note: We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost in transit. We strongly suggest that you insure your package.
Upon receipt of your return merchandise in the above described condition, we will promptly process it.
Payment and cancellation policy
Please note that our e-commerce web site processes your payment immediately upon submission. In other words, as soon as you submit your order, your method of payment will be debited the amount indicated on your receipt.
Orders can be cancelled at no cost to you (within 24 hours of the purchase) providing the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your method of payment will be immediately credited when a cancelled item has not yet shipped.
If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to us. When returning a cancelled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit.
For items that are cancelled after they are shipped, your account will not be credited until we receive the returned item in good condition. Cancelled orders that have shipped must be returned unopened.
Our back order policy
If we are out of stock on an item that you ordered our policy is to hold the order and contact the customer about the delay. You can then decide to make substitutions or delete an item - we will not ship partial orders. On merchandise, we rely on our suppliers to tell us when an item ought to be back in stock - but we have no control over when it might actually arrive.
Some specific products offered by Lokalz are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a warrantor, will be included with the merchandise. Items covered by such a warranty may be returned to the manufacturer as indicated on the accompanying warranty card. As such for any warranty related issues, you must contact the manufacturer directly.
Prices shown are cash prices in Canadian dollars and are subject to change without notice. Shipping and Handling fees also are subject to change without notice. We reserve the right to limit quantities.